If a false positive detection on development builds of internal software or other reasons occurs, consider implementation of scan exceptions. If the file is still detected using the new Rapid Release definitions, proceed to the next step. Download and apply the latest Rapid Release virus definitions, which may resolve the false positive detection.Apply the latest Rapid Release virus definitions If a legitimate application is identified in error and no other outbreak is occurring, follow these best practices: Step 1. Symantec recommends that you treat all detected files as being infected until Symantec Security Response verifies a false detection. If there has been a recent outbreak or infection on the computer or network, it is highly likely that the application has been compromised and the detection is genuine. Restore false positives from Quarantineįile infectors can make alterations to applications that have been in safe, daily use.
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